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Our mission is to help you find the right kayak for your needs. If for any reason you decide that you do not want the kayak you purchased you are eligible for a return. The kayak or item you purchased from Columbia Kayak must be in its original forum and packaging. We can not return items that have been used. The customer is responsible for the cost of shipping the item back to the manufacturer.
All orders canceled are subject to an administration fee equal to 20% of the total order amount, whether or not your order has shipped. This is a fee the manufacturer charges us because the items are custom assembled before each shipment to ensure quality control and safe packaging.
If your item is on back order and you accept the back order, we will hold your payment until the Kayak ships. If you decide to cancel before a back order arrives and is processed for shipping, we will not charge a fee.