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Shipping made easy.
Our goal is to keep the ordering process as easy as possible. Processing times vary from 1-3 days. Shipping times on average are 7-21 days. This is depending on the stock of your Kayak. Please read through the following guidelines so you know what it will be like when you order your Kayak.
You will receive an order confirmation e-mail as soon as you place your order. This means that the payment has been processed and we will be preparing your order for shipping.
As soon as we receive payment we reach out to our supplier and make sure your Kayak is in stock.
If your Kayak is on back order or out of stock. We will contact you via e-mail. This will usually be within 12 hrs of purchase.
When the product is ready for shipment we will process the order immediately. Charges will be processed and the product will be shipped. You will receive order tracking and confirmation within 24 hours of leaving the warehouse.
We ship Via UPS and FedEx for most of our Kayaks. If your order is over $200 A signature is required upon delivery. This is a service we cover to make sure it is you who receives the kayak. Whoever purchased the kayak will need to be present at the time of delivery to sign for the kayak.
If you don't receive a shipping confirmation and a shipping tracking number within 3 days of making your purchase feel free to reach out to us at (800)793-1642 or firstname.lastname@example.org. Please exclude Saturday and Sunday. Orders placed after 4 pm on Friday will be processed first thing on Monday mourning.
When Making a Purchase from Columbia Kayaks you Agree to these Terms.
Shipping Damages and Missing Items
On arrival inspect the packaging inside and out thoroughly. Inspect your kayak upon delivery. If you notice any damage products or items missing make note of it before you sign for the kayak. Once you sign for the kayak you are releasing the shipping agent from liability and stating that received your package in perfect condition and with everything included.
If you notice any damages or missing parts please take photos. If you have received an item with damage or missing parts reach out to us and the manufacturer. Please be sure to include photos of the damages, order number, and your preferred contact information. Bellow is a list of all brand emails for warranty and shipping claims.
3 Waters Kayaks: email@example.com
Brooklyn Kayaks: firstname.lastname@example.org
Columbia Kayaks: Help@columbiakayaks.com
Malibu Kayaks: Support@malibukayaks.com
Point 65 and all other items: email@example.com
If damage Is Reported on the Delivery Receipt
Kayak is ACCEPTED by customer
Kayak is REFUSED by customer
If damage IS NOT Reported on the Delivery Receipt
Customer will NOT KEEP kayak “as is”
Cancellations & Refunds:
On most Cancellations if your item has not shipped we can offer a full refund. All orders canceled can be subject to an administration fee equal to 20% of the total order amount, whether or not your order has shipped. This is a fee the manufacturer charges us because the items are custom assembled before each shipment to ensure quality control and safe packaging.
If your item is on back order and you accept the backorder, we will hold your payment until the Kayak ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
Our mission is to help you find the right kayak for your needs. If for any reason you decide that you do not want the kayak you purchased you are eligible for a return. The kayak or item you purchased from Columbia Kayak must be in its original form and packaging. We can not return items that have been used. The customer is responsible for the cost of shipping the item back to the manufacturer. No item can be returned past 15 days of receiving the item