Shipping made easy.
Our goal is to the keep the ordering process as easy as possible. Processing times vary from 1-3 days. Shipping times on average are 1-7 days. This is depending on the stock of your Kayak. Please read through the following guidelines so you know what it will be like when you order your Kayak.
You will receive an order confirmation e-mail as soon as you place your order. This means that the payment has been processed and we will be preparing your order for shipping.
As soon as we receive payment we reach out to our supplier and make sure your Kayak is in stock.
If your Kayak is on back order or out of stock. We will contact you via e-mail. This will usually be within 12 hrs of purchase.
When the product is ready for shipment we will process the order immediately. Charges will be processed and the product will be shipped. You will receive order tracking and confirmation within 24 hours of leaving the warehouse.
We ship Via UPS and FedEx for most of our Kayaks. If your order is over $200 A signature is required upon delivery. This is a service we cover to make sure it is your who receives the kayak. Whoever purchased the kayak will need to be present at the time of delivery to sign for the kayak.
If you don't receive a shipping confirmation and a shipping tracking number within 3 days feel free to reach out to us at (800)793-1642 or firstname.lastname@example.org
On arrival inspect the packaging inside and out thoroughly. If you notice any damages or missing parts please take photos. Photos with a date are even better. With accurate photos contact us at email@example.com and we will reach out the manufacturer for you and process the insurance claim.
Cancellations & Refunds:
We offer a full refund for all credit card purchases that have not shipped. Refunds requested after an item has shipped will be subject to covering shipping costs. This includes the shipping costs to return the product back to the manufacturer as well. Kayaks are very expensive to ship. If you have any questions please contact us before you order 1-800-793-1642
If your item is on back order and you accept the back order, we will hold your payment until the Kayak ships. If you decide to cancel before a back order arrives and is processed for shipping, we will not charge you any fees.